FAQ

1. How can I place an order?
You can place an order directly on our website by selecting your desired product, adding it to your cart, and completing the checkout process with your details.

2. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery all over Pakistan.

3. How long does delivery take?
Delivery usually takes 2 to 5 working days, depending on your location. Remote areas may take longer.

4. Do you offer free shipping?
Yes, we offer Free Shipping on all orders above PKR 5,000.

5. Can I cancel or change my order after placing it?
If your order has not been shipped yet, you can contact us to cancel or make changes. Once shipped, the order cannot be changed.

6. What if I receive a damaged or wrong product?
If you receive a damaged or incorrect product, contact us within 7 days of receiving it. We’ll arrange for a return or exchange.

7. How can I return a product?
You can request a return by contacting us with your order number and reason. Make sure the item is unused and in its original packaging.

8. When will I receive my refund?
Refunds are processed within 7 business days after we receive and inspect the returned item.

9. How can I contact customer support?
You can reach us via:
Email: Lilaycscom@gmail.com
Phone/WhatsApp: +92 307 0000808

10. Are my personal details safe on your website?
Yes, we value your privacy and use secure methods to protect your data. We do not share your personal information with third parties.