Refund Policy

At Lilaycs, we care deeply about your shopping experience. Our team works hard to deliver high-quality products to your doorstep. However, if for any reason you are not satisfied with your purchase, we offer a clear and fair refund policy to help resolve your concerns.

Eligibility for Returns & Refunds

We accept return and refund requests under the following conditions:

  1. Return Window
    You must request a return or refund within 7 days of receiving your order.

  2. Item Condition
    The product must be unused, undamaged, and in its original packaging.
    Items that show signs of use, damage, or are not in their original condition may not be eligible for a refund.

  3. Proof of Purchase
    Please provide a valid order number, receipt, or proof of purchase to process your request.

Non-Refundable Items

The following items cannot be returned or refunded:

  • Products on sale or discounted offers

  • Items that are customized or personalized

  • Items reported after the 7-day return period

Process for Requesting a Refund

To request a return or refund, please follow these steps:

  1. Contact Us
    Send an email or WhatsApp message with your order number, product name, and reason for return to:
    Email: Lilaycscom@gmail.com
    Phone/WhatsApp: +92 307 0000808

  2. Approval & Instructions
    Our support team will review your request and send you return instructions. If the request is approved, we will guide you through the return shipping process.

  3. Return Shipping
    Customers are responsible for the shipping cost of returning the product unless the item received was damaged or incorrect.

  4. Refund Process
    Once your returned item is received and inspected, we will notify you about the status of your refund.
    If approved, your refund will be issued via bank transfer or the original payment method within 7 business days.

Need Help?

We’re always happy to help and make things right. For any questions or support, feel free to reach out to us.

Email: Lilaycscom@gmail.com
Phone/WhatsApp: +92 307 0000808
Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM

Lilaycs – Your Trust, Our Priority