Pearl Premium Long Ponytail

You may return most new, unopened items within 07 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

To help ensure your gifts and products arrive on time, we strongly recommend the following: Order Early: We encourage you to place your orders well in advance of the holiday deadlines mentioned above. This will allow us to process and ship your orders in a timely manner. Priority Shipping: If time is of the essence, consider selecting our priority shipping option during checkout, which may help expedite your order. Track Your Shipment: Once your order is dispatched, you will receive a tracking number via email. You can monitor the progress of your shipment by visiting our website and entering the provided tracking number. Customer Support: Our customer support team will be available during our regular business hours to assist you with any inquiries or concerns you may have. Please don't hesitate to reach out. While we understand that timely delivery is essential during the holiday season, we also want to ensure that our employees have the opportunity to spend quality time with their families. Rest assured, our team will be working diligently to fulfill all orders as quickly as possible. We thank you for your understanding and patience during this time. Your satisfaction is of the utmost importance to us, and we are committed to delivering the high-quality service you deserve.